Tag Archives: communications

Communication Works to reduce Missed Appointments

By Dan BarberNaval Hospital Twentynine Palms Showing up late or not showing up at all for medical appointments is an ongoing challenge for most military treatment facilities. In 2010 the average monthly appointment “no-show’ rate was 10 percent at Naval Hospital Twentynine Palms (NHTP).  This rate translated into about 120 empty appointments each month that could have been used by …

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